Poor customer service

Outsurance don't furnish their customers with the full truth before taking their money. I have vehicle and household contents cover, I received a mail stating I needed to install a surge protector in order to be covered against surges which I diligently did costing me a small fortune as these things aren't cheap. I lost my pc to a surge anyway despite the surge protector. Just to be told I only have essential cover on my contents and not covered for surges. So why didn't they tell me this BEFORE signing me up? Why did they send me a mail to inform me I need a surge protector if I'm not covered for surges? Now I get a mail telling me my premium is going up... They have the audacity to increase my premium after they just f#*ked me around with lies and half truth! When I emailed TWICE they ignored me like I don't exist. If this is outsurance customer service then count me out and I will add them to the list of companies I don't trust and never do business with again. I also don't mind to share my experience with people on social media advertising posts for outsurance.