1 reviews | Active since Apr 2017
Poor Customer Service and no urgency in handling a claim
<p>After paying a high premium on my vehicle for years, they decide to write it off even though the vehicle was not badly damaged at all.</p> <p>Spoke with two ladies by the name of Francina..and their manager Sipiwhe.</p> <p>Poor customer service, is it normal to argue with customers?? I have no car at the moment and you seem to be amused at not paying for it.</p> <p> </p> <p>Never NEVER again.. DO NOT USE OURsurnace!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
We are sorry about the poor service you describe. The matter was immediately referred to our claims manager, Xinilia who contacted you.
She discussed our decision to write the vehicle off in more detail as well as the reason for the towing charges, which have subsequently been added to your excess and the reason for the latter.
Our assessor, Karien contacted you and discussed the settlement amount with you. She explained the exclusions on credit shortfall cover and advised you follow up with the various other insurers.
Thank you for allowing us the opportunity to clarify as well as your understanding.
Regards
Dinky
We are sorry about the poor service you describe. The matter was immediately referred to our claims manager, Xinilia who contacted you.
She discussed our decision to write the vehicle off in more detail as well as the reason for the towing charges, which have subsequently been added to your excess and the reason for the latter.
Our assessor, Karien contacted you and discussed the settlement amount with you. She explained the exclusions on credit shortfall cover and advised you follow up with the various other insurers.
Thank you for allowing us the opportunity to clarify as well as your understanding.
Regards
Dinky