Poor customer service, actually disgusting customer service by both outsurance and SMD

So last year I had an accident, car was written off. The claim was submitted to outsurance, the bank was paid off . During the year I tried to renew my car disc on a different vehicle only to find out the car that was written off still showing under my name even though I was told by outsurance that everything was sorted out . This happened last year, this year again the same thing is happening, I have sent numerous of emails to outsurance ***, ***, *** and to the claims department. I was told that SMD is handling this matter but till this very day I am still struggling to renew my disc and I'm also told that interest will charged due to the late payment not sure who will be settling this bill . I Have been running after outsurance and smd to sort this out but no one seems to know what's going on. *** has been giving me excuses after excuses. How does it take 2years to resolve such a matter? Are you guys that ***********?