Poor Customer Service

I find it quite amazing that you can apply for insurance through Outsurance and they will finalise all of your details and banking details and take the money from your account to insure a vehicle all in one day, even as a new applicant. However when it comes to processing a claim they take months.<br> <br> I have a third party claim (I was not an Outsurance customer at the time) from mid January in which the other party paid their excess and fully admitted fault, which I am still waiting for payment on. Luckily the car is drivable, but am I expected to drive around in damaged car for months because paying out is obviously not a priority.<br> <br> It just so happens that I bought a new car at the end of February and insured it (I am now questioning the decision) with Outsurance. I am now sitting with an additional amount of about R50000 on my vehicle finiance because I can't sell my previous car because it is damaged and Outsurance takes months to pay out.<br> <br> Further to this, I have not received one bit of feedback from them without me having to ask for it or track the process. If this is how you treat your customers, I will be moving at the end of the month.