1 reviews | Active since Dec 2019
Poor customer service.
I have been a loyal outsurence customer for more than 10 years and I have, personal, business and life insurance with them.
I spend thousands of rands per month for peace of mind and believe should something unexpected happen I will be covered.
My brand new car was vandalised on Saturday and read that under my comprehensive cover that this will be covered.
So I submitted a claim and low and behold this morning after a phone call hear that I will not be helped.
The advisor couldn't even give a **** that said I will be moving to another insurer. Which obviously means outsurence doesn't need my business. They are too busy recruiting new customers offering to pay them R800 cash or whatever if they can't beat their quotes that they don't care about their existing customers.
I am not happy at all with their level of customer service.
We are sorry to hear about the disappointing claims experience you had with us.
Our claims manager Martika contacted you to explain the reasons for your claim outcome.
Vandalism does form part of your cover however the claim was rejected as the claimed amount was less than your excess.
We are sorry for any misunderstanding.
You have since been referred to our client care team to review your excess for future claims.
Regards,
The OUTsurance Team
We are sorry to hear about the disappointing claims experience you had with us.
Our claims manager Martika contacted you to explain the reasons for your claim outcome.
Vandalism does form part of your cover however the claim was rejected as the claimed amount was less than your excess.
We are sorry for any misunderstanding.
You have since been referred to our client care team to review your excess for future claims.
Regards,
The OUTsurance Team