Poor customer service

Ref, Claim number ***

I am still waiting that you finalize this third party claim. I submitted all required documents ,but it is now long overdue since March 2020 that you respond . I had to repaired the boot-lid on my own cost, because I could not open it, what are you going to do about the repairs of the damaged bumper by your client ?

Can you please respond within 48 hours, otherwise I will have no choice to contact the Ombudsman and take the SAPS Case nr and officially lay a charge of negligent driving/damage of property against your client. I will also submit a copy of this email to Hellopeter.