SM
Shanel M
1 reviews | Active since May 2017
26 Sept 2022, 11:18
Poor customer service
I have been insured, claim free with outsurance. Having invested over R125 000.00 in my policy to see a massive increase and be told that the best they can do is give me a R60 discount. This is such terrible customer service especially considering current inflation. Not happy with the service received! Actively seeking a new insurer since customer loyalty counts for nothing.
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Replies (2)SM
Shanel M's updateReviewer Update
28 Sept 2022, 08:34Still awaiting feedback on the above concern raised. Do better Outsurance!!!
SM
Shanel M's update28 Sept 2022, 08:34
Reviewer Update
Still awaiting feedback on the above concern raised. Do better Outsurance!!!
OUTsurance's replyOfficial
03 Oct 2022, 07:49Hello Shanel
Further to our private reply to you on 26 September, we apologise for the long time it took us to make contact with you.
Our client care manage was unsuccessful in making successful contacted with you to discuss your concerns. He had a brief discussion with you, you were unable to afford him time to discuss the matter and after appointed time, again could not reach you.
Please contact our client care manager should you wish us to discuss your concerns. Please know we want to assist you with proper feedback.
Regards
OUTsurance
Further to our private reply to you on 26 September, we apologise for the long time it took us to make contact with you.
Our client care manage was unsuccessful in making successful contacted with you to discuss your concerns. He had a brief discussion with you, you were unable to afford him time to discuss the matter and after appointed time, again could not reach you.
Please contact our client care manager should you wish us to discuss your concerns. Please know we want to assist you with proper feedback.
Regards
OUTsurance
OUTsurance's reply03 Oct 2022, 07:49
Official
Hello Shanel
Further to our private reply to you on 26 September, we apologise for the long time it took us to make contact with you.
Our client care manage was unsuccessful in making successful contacted with you to discuss your concerns. He had a brief discussion with you, you were unable to afford him time to discuss the matter and after appointed time, again could not reach you.
Please contact our client care manager should you wish us to discuss your concerns. Please know we want to assist you with proper feedback.
Regards
OUTsurance
Further to our private reply to you on 26 September, we apologise for the long time it took us to make contact with you.
Our client care manage was unsuccessful in making successful contacted with you to discuss your concerns. He had a brief discussion with you, you were unable to afford him time to discuss the matter and after appointed time, again could not reach you.
Please contact our client care manager should you wish us to discuss your concerns. Please know we want to assist you with proper feedback.
Regards
OUTsurance