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Riaan V

1 reviews | Active since Jul 2011

25 Mar 2024, 14:23

Poor Customer Service

Cancelled my policy in January. We are going into April and still my credit profile has not been updated. Emails to them just gets ignored. Cancelled my policy because of poor service, and 4 months later still have to deal with this.

0
Replies (3)
OUTsurance
OUTsurance's reply25 Mar 2024, 14:48
Official
Good afternoon Riaan,

Thank you for your feedback.

Please email a screenshot of the way this appears on your credit profile to *** and we will arrange assistance for you.

Regards,
The OUTsurance Team 
RV
Riaan V's update25 Mar 2024, 14:53
Reviewer Update
and where would you like me to email it to, one of the many addresses i have emailed that got ignored???? You have my details why dont you get the right person to contact me
OUTsurance
OUTsurance's reply28 Mar 2024, 10:29
Official
Good morning Riaan, We loaded a request for the credit bureaus to update your payment profile to reflect your policy as cancelled. Kindly note it is standard credit bureau industry practice to reflect cancelled policies on the consumer’s profile.  This will reflect on the consumer’s profile for 3 years with a R0 current balance. We confirm that your policy was cancelled on 03/01/2024 and there is no amount owing to OUTsurance. Apologies for any inconvenience caused.                                                                                                                                 Regards,
The OUTsurance Team