JF
Jacque F
1 reviews | Active since Jul 2013
20 Jun 2023, 13:08
Poor Customer service
I have been informed by Outsurance that they are cancelling one of my items on my policy on 08 June 2023. I asked that they send me this information my email with the reason for the cancellation and letting me know until when I will be covered.
All I received was an updating policy schedule stating that the changes were made on my policy as requested. After 5 phone calls and promises of an email or a letter, I have not received a response. I have been holding the line for 30minutes.
Poor customer service.
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OUTsurance's replyOfficial
22 Jun 2023, 14:09Hello Jacque
We fully understand your dismay.
Our client care manager contacted you and explained the reason for us not being able to continue with the relevant cover.
The email was sent to you and we again apologise for the poor service experience.
Regards
The OUTsurance Team
We fully understand your dismay.
Our client care manager contacted you and explained the reason for us not being able to continue with the relevant cover.
The email was sent to you and we again apologise for the poor service experience.
Regards
The OUTsurance Team
OUTsurance's reply22 Jun 2023, 14:09
Official
Hello Jacque
We fully understand your dismay.
Our client care manager contacted you and explained the reason for us not being able to continue with the relevant cover.
The email was sent to you and we again apologise for the poor service experience.
Regards
The OUTsurance Team
We fully understand your dismay.
Our client care manager contacted you and explained the reason for us not being able to continue with the relevant cover.
The email was sent to you and we again apologise for the poor service experience.
Regards
The OUTsurance Team