Poor customer service

I just moved my Car insurance to OUTSURANCE , worst decision ever! I signed up Saturday and was promised that I will be contacted Monday 22/02/21, guess what I had to call them waste my airtime today 23/02/21, only to be welcomed by a sleepy rude guy who actually promised to call back immediately and I'm still waiting his call, it is now (21:26) I then called again to be welcomed by another Angry guy by the name of Paul vermulen, who was rude, impatient and sounded bored, I suggested that he speaks to my husband because he was shouting at me instead of fixing my problem, that was created by one of their consultant... What a welcome Outsurance... Last year December the same thing happened when I took my funeral covers with you, I actually asked the consultant to debit my first premium end of January 2021 and the 1/01/2021 money came off my account I thought this was an honest mistake, but after today I am really disappointed and angry at the decision I made to come to you guys!!! Work on your service and treat your customers with INTERGRITY.