Poor Customer Service

I'm certainly going to cancel my insurance with Outsurance after the past two days dealing with them. Agents don't explain anything with clarity, they also don't listen quite well. I have had to request a recording (which I doubt I will receive) to hear for myself if the agent did indeed explain correctly how the changes to my policy affect my premium. Was simply told that my new premium is now double what it used to be because the driver I requested be added on has claimed with OTHER insurers before and then they refused for me to change back to the old main driver as in what it was 10 minutes before.

They called me back today they practically re-quoted for cover for the previous main driver, which comes in higher than the premium it was before for the same driver. Agent told me I will be getting a credit and failed to explain what he meant. I asked him to call me back within an hour because I'm going into a meeting then he tells me that he will only call me if it is necessary . Wow.