poor customer service

Poor service from outsurance,

calim logged almost 4 weeks ago, a service provider was sent out a week later, but 3 weeks on no update from outsurance, every time i follow up i get a response saying the assessor is busy, with no time frame, or no call to advise.

Furthermore, i advised that I have only been contacted by the service provider for the pool damage but nothing for the storm water or the wall damage as discussed in the claim in my follow up email, but still no updates.

This is the second poor experience i have received, my previous windscreen claim took 6 weeks to resolve, this is not acceptable from a customer service since outsurance advertise claim approval is meant to be quick.