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Naiem A

1 reviews | Active since Feb 2014

26 Feb 2018, 12:50

Poor Customer service

I have been with Outsurance for over ten years.

My first claim after a home invasion which included a theft of my car was so poorly handled that it added unnecessary frustration to an already traumatic experience.

In order to get items replaced and the payout for the car lacked professional customer service mainly attributable to poor communication and broken promises to return calls with feedback.

Going to have to vote with my debit order and try another Insurance company

0
Replies (4)
OUTsurance
OUTsurance's reply26 Feb 2018, 13:09
Official

Good day,

We have been unsuccessful in our attempts to contact you. Very alarming feedback! We will call you to discuss your complaint in more detail.

Thanks,

Kelvin

Best regards,

OUTsurance
OUTsurance's reply28 Feb 2018, 16:05
Official

Good day,

We are battling to get hold of you. Please can you provide an alternative contact number? Please email ***

We want to get this matter resolved.

Thank you

Best regards,

NA
Naiem A's update01 Mar 2018, 08:01
Reviewer Update
Greetings. Thanks for the response I have subsequently spoken to Fazel Duvall and will be contacting Poobalan this morning
OUTsurance
OUTsurance's reply05 Mar 2018, 09:34
Official

Good day,

Thank you for bringing this matter to our attention.

Poobalan our assessing manager has contacted you and apologised for the breakdown in communication. He has advised you on the way forward and will remain in contact with you until we have finalised the matter.

We apologise for the lack of communication.

Thanks,

Kelvin

Best regards,