POOR CUSTOMER SERVICE
Their claims department, customer service and lack of care is shocking. Basic motor claim totally messed up by them. Appointed two assessors and two panel beaters and 6 weeks later repairs not done as per quote but we had to pay to get the car back! Would NEVER recommend them - dreadful experience. Linton never calls back and couldn't give a rats ass
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OUTsurance's replyOfficial
27 Sept 2024, 12:43Good day David,
Thanks for bringing your concerns to our attention.
Our client liaison manager, Lerato, contacted you to discuss the matter in detail. Unfortunately, our service provider was unable to source the rims due to them being discontinued. A decision was made to pay you out for the rims and you agreed to the amount. We can confirm that payment has been processed.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
Thanks for bringing your concerns to our attention.
Our client liaison manager, Lerato, contacted you to discuss the matter in detail. Unfortunately, our service provider was unable to source the rims due to them being discontinued. A decision was made to pay you out for the rims and you agreed to the amount. We can confirm that payment has been processed.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
OUTsurance's reply27 Sept 2024, 12:43
Official
Good day David,
Thanks for bringing your concerns to our attention.
Our client liaison manager, Lerato, contacted you to discuss the matter in detail. Unfortunately, our service provider was unable to source the rims due to them being discontinued. A decision was made to pay you out for the rims and you agreed to the amount. We can confirm that payment has been processed.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
Thanks for bringing your concerns to our attention.
Our client liaison manager, Lerato, contacted you to discuss the matter in detail. Unfortunately, our service provider was unable to source the rims due to them being discontinued. A decision was made to pay you out for the rims and you agreed to the amount. We can confirm that payment has been processed.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team