DO
Dustin O
1 reviews | Active since Jan 2018
22 Dec 2020, 11:42
Poor customer service,
Good day
We have submitted a claim 27/11/2020, claim number OT***8, we have spoken to Sipho Mdluli and then it was handed over to another consultant to reassessing , and for a second opinion , we have spoke ton another consultant on 21/12/2020 and he confirmed a manager will contact us to date we have not received any feedback , All we want is assistance to resolved out claim but noone is getting back to us. It is nearly Christmas and i have to sit with a house with broken tiles and damages.
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
22 Dec 2020, 15:58Good afternoon Dustin Thank you for your feedback, which was naturally concerning to us. Following our private reply, we immediately escalated the matter to our claims management team who contacted you to address your concerns. Our claims manager further explained the reason for the delay in providing you with feedback regarding the status of your claim.We can confirm that the claim has now been finalised and we have offered you a cash settlement, which you have accepted. We pride ourselves in providing awesome service and are saddened to see that this has not been your experience with us.Please accept our sincerest apologies for the frustration this experience has caused. RegardsOUTsurance
OUTsurance's reply22 Dec 2020, 15:58
Official
Good afternoon Dustin Thank you for your feedback, which was naturally concerning to us. Following our private reply, we immediately escalated the matter to our claims management team who contacted you to address your concerns. Our claims manager further explained the reason for the delay in providing you with feedback regarding the status of your claim.We can confirm that the claim has now been finalised and we have offered you a cash settlement, which you have accepted. We pride ourselves in providing awesome service and are saddened to see that this has not been your experience with us.Please accept our sincerest apologies for the frustration this experience has caused. RegardsOUTsurance
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Dustin O's updateReviewer Update
23 Dec 2020, 07:53Thank you very much for the feedback and assistance , we do appreciate it, The manager has called us and he have given us great services, but why do we need to resort to social media before we can be heard, We have been with OUTsurance for over 11 years and not once did we experience this service For sure, please keep the Awesome service level with the home assistance you guys are TOPS!!!!! Well-done THANK YOU .
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Dustin O's update23 Dec 2020, 07:53
Reviewer Update
Thank you very much for the feedback and assistance , we do appreciate it, The manager has called us and he have given us great services, but why do we need to resort to social media before we can be heard, We have been with OUTsurance for over 11 years and not once did we experience this service For sure, please keep the Awesome service level with the home assistance you guys are TOPS!!!!! Well-done THANK YOU .
OUTsurance's replyOfficial
23 Dec 2020, 13:42And a very big thank you for accepting our apologies, Dustin.
We sincerely appreciate your continued support and are very pleased to know the matter has finally been resolved for you.
Regards
OUTsurance
We sincerely appreciate your continued support and are very pleased to know the matter has finally been resolved for you.
Regards
OUTsurance
OUTsurance's reply23 Dec 2020, 13:42
Official
And a very big thank you for accepting our apologies, Dustin.
We sincerely appreciate your continued support and are very pleased to know the matter has finally been resolved for you.
Regards
OUTsurance
We sincerely appreciate your continued support and are very pleased to know the matter has finally been resolved for you.
Regards
OUTsurance