bS
bongani S
1 reviews | Active since May 2015
12 Jun 2022, 12:11
Poor customer service
I love this company insurance and I swear in future all my insurances would be with you however I just had a problem with tv,microwave and laptop damaged through power surge and things went well but the quotation from them was very low and I went for shopping the prices were relatively high and access was very high and couldn’t get my 40l microwave instead 28l for the amount they told me and disappointed and still shocked what a waste ☹️
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OUTsurance's replyOfficial
23 Jun 2022, 13:50Good afternoon Bongani,
Further to our private response on receipt of your complaint, we can confirm that our claims manager Bridgette has been in contact with you.
She has explained the reasons for the higher excess and you were comfortable with the explanation.
She has requested that you provide her with an alternative quote for the microwave, for the same model number, and she will gladly look into it.
On receipt of the quote she will be able to advise further.
Regards,
OUTsurance
Further to our private response on receipt of your complaint, we can confirm that our claims manager Bridgette has been in contact with you.
She has explained the reasons for the higher excess and you were comfortable with the explanation.
She has requested that you provide her with an alternative quote for the microwave, for the same model number, and she will gladly look into it.
On receipt of the quote she will be able to advise further.
Regards,
OUTsurance
OUTsurance's reply23 Jun 2022, 13:50
Official
Good afternoon Bongani,
Further to our private response on receipt of your complaint, we can confirm that our claims manager Bridgette has been in contact with you.
She has explained the reasons for the higher excess and you were comfortable with the explanation.
She has requested that you provide her with an alternative quote for the microwave, for the same model number, and she will gladly look into it.
On receipt of the quote she will be able to advise further.
Regards,
OUTsurance
Further to our private response on receipt of your complaint, we can confirm that our claims manager Bridgette has been in contact with you.
She has explained the reasons for the higher excess and you were comfortable with the explanation.
She has requested that you provide her with an alternative quote for the microwave, for the same model number, and she will gladly look into it.
On receipt of the quote she will be able to advise further.
Regards,
OUTsurance