DP
Dan P
1 reviews | Active since May 2016
28 Oct 2020, 16:29
Poor Customer Experience
Extremely poor customer service, really disppointed. I tried to log a complaint too but without success. Can get a hold of the service agent, leave messages and no one calls. Delayed claim service. Overall poor experience.
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Replies (1)
OUTsurance's replyOfficial
30 Oct 2020, 13:13Good day Dan,
Certainly not the experience we wished for you and we appreciate you bringing this to our attention.
Lucia our client liaison manager has been in contact with you as well as with our service provider to understand why there has been a delay. Lucia has advised you that our service provider is waiting for parts to arrive and we will remain in contact with you up until you collect your vehicle.
Thanks for your understanding and we do apologise for the delay.
Regards,
OUTsurance
Certainly not the experience we wished for you and we appreciate you bringing this to our attention.
Lucia our client liaison manager has been in contact with you as well as with our service provider to understand why there has been a delay. Lucia has advised you that our service provider is waiting for parts to arrive and we will remain in contact with you up until you collect your vehicle.
Thanks for your understanding and we do apologise for the delay.
Regards,
OUTsurance
OUTsurance's reply30 Oct 2020, 13:13
Official
Good day Dan,
Certainly not the experience we wished for you and we appreciate you bringing this to our attention.
Lucia our client liaison manager has been in contact with you as well as with our service provider to understand why there has been a delay. Lucia has advised you that our service provider is waiting for parts to arrive and we will remain in contact with you up until you collect your vehicle.
Thanks for your understanding and we do apologise for the delay.
Regards,
OUTsurance
Certainly not the experience we wished for you and we appreciate you bringing this to our attention.
Lucia our client liaison manager has been in contact with you as well as with our service provider to understand why there has been a delay. Lucia has advised you that our service provider is waiting for parts to arrive and we will remain in contact with you up until you collect your vehicle.
Thanks for your understanding and we do apologise for the delay.
Regards,
OUTsurance