1 reviews | Active since Sept 2020
Poor Customer Care by Outsurance
I am a client of Outsurance, I trusted them by taking home-owners' insurance from them and hoped that they will help me in case something happens to my house. I had a fire incident in my house and put a claim through my "trusted" insurer which was swiftly attended to and approved, great stuff. Outsurance appointed a service provider, Home Building Projects, to attend to my issue. This service provider came and did a shoddy job, left my house stripped and informed Outsurance that they have completed the work. Outsurance note the claim as having finalised and when I alerted them to this they did nothing about it. I had several correspondences with them and everytime I am given empty promises. I had to hire another company to come do some of the work as Outsurance is not keen in assisting me. I wonder why or who is protecting this service provider at Outsurance, clearly they don't value their clients. It has been 2 months since my house was stripped, despite numerous promises nothing has been done. I am a disappointed client, who has never missed a premium.
Sorry to read about the fire, we hope nobody was injured.
Your current claims experience is most concerning and after reading your complaint we escalated the matter to Lindiwe our client liaison manager.
Lindiwe contacted you to discuss your concerns regarding the workmanship issues and she discussed the recourse with you. We will remain in contact with you until your claim has been finalised and you are entirely satisfied with the work.
We humbly apologise for the most frustrating experience.
Regards,
OUTsurance
Sorry to read about the fire, we hope nobody was injured.
Your current claims experience is most concerning and after reading your complaint we escalated the matter to Lindiwe our client liaison manager.
Lindiwe contacted you to discuss your concerns regarding the workmanship issues and she discussed the recourse with you. We will remain in contact with you until your claim has been finalised and you are entirely satisfied with the work.
We humbly apologise for the most frustrating experience.
Regards,
OUTsurance
Palesa from our client liaison department was in contact with you yesterday to provide you with interim feedback on the progress. The service providers have yet to finish manufacturing the doors.
Once they have completed the doors they will set up an appointment for the fitment of the doors.
Regards,
OUTsurance
Palesa from our client liaison department was in contact with you yesterday to provide you with interim feedback on the progress. The service providers have yet to finish manufacturing the doors.
Once they have completed the doors they will set up an appointment for the fitment of the doors.
Regards,
OUTsurance