JS
Jacqui S
1 reviews | Active since Dec 2010
31 May 2021, 20:40
Poor customer care and communication
Total garage in PE put petrol in my diesel Audi more than 2 weeks ago. Outsurance was contacted to address the claim. The car then went to Audi to assess the damage and make a decision about repairs to the car. There has been no progress on this claim for nearly 2 weeks. Outsurance doesn't even respond to my messages that they send on SMS. It seems they cannot get AUDI to do an assessment/quote and so the whole claim just hangs nowhere. I have been without a car for more than 2 weeks. And nobody responds to any calls or help.
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OUTsurance's replyOfficial
03 Jun 2021, 08:54Good day Jacqui,
We fully understand your concern and frustration.
After responding privately to your review, we escalated the matter for urgent attention. Lerato our claims manager contacted you to address your concerns and to discuss the recourse with you. We have arranged a courtesy vehicle for you and we will remain in contact with you up until the matter has been finalised.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
We fully understand your concern and frustration.
After responding privately to your review, we escalated the matter for urgent attention. Lerato our claims manager contacted you to address your concerns and to discuss the recourse with you. We have arranged a courtesy vehicle for you and we will remain in contact with you up until the matter has been finalised.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply03 Jun 2021, 08:54
Official
Good day Jacqui,
We fully understand your concern and frustration.
After responding privately to your review, we escalated the matter for urgent attention. Lerato our claims manager contacted you to address your concerns and to discuss the recourse with you. We have arranged a courtesy vehicle for you and we will remain in contact with you up until the matter has been finalised.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
We fully understand your concern and frustration.
After responding privately to your review, we escalated the matter for urgent attention. Lerato our claims manager contacted you to address your concerns and to discuss the recourse with you. We have arranged a courtesy vehicle for you and we will remain in contact with you up until the matter has been finalised.
We are sorry for the inconvenience caused.
Regards,
OUTsurance