SM
Shanel M
1 reviews | Active since May 2017
22 Mar 2023, 16:10
Poor customer care.
I lodged a complaint a while ago requesting that my premium be relooked. I got 1 call which I requested a call back on. To date. No call has been made. I am not happy with my current premium. Please assist me.
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Replies (2)SM
Shanel M's updateReviewer Update
23 Mar 2023, 21:12Thank you. My contact number is ***.
SM
Shanel M's update23 Mar 2023, 21:12
Reviewer Update
Thank you. My contact number is ***.
OUTsurance's replyOfficial
28 Mar 2023, 10:05Good day Shanel,
Thank you for your feedback.
Mapula our client services manager has been unsuccessful in her attempts to reach you. Mapula has subsequently sent you a SMS and email notifying you of her attempts. Please respond to Mapula's email with a date and time that she may call you. Mapula will in turn call you to address your concerns regarding your premium.
We are sorry for the delay in service.
Regards,
OUTsurance
Thank you for your feedback.
Mapula our client services manager has been unsuccessful in her attempts to reach you. Mapula has subsequently sent you a SMS and email notifying you of her attempts. Please respond to Mapula's email with a date and time that she may call you. Mapula will in turn call you to address your concerns regarding your premium.
We are sorry for the delay in service.
Regards,
OUTsurance
OUTsurance's reply28 Mar 2023, 10:05
Official
Good day Shanel,
Thank you for your feedback.
Mapula our client services manager has been unsuccessful in her attempts to reach you. Mapula has subsequently sent you a SMS and email notifying you of her attempts. Please respond to Mapula's email with a date and time that she may call you. Mapula will in turn call you to address your concerns regarding your premium.
We are sorry for the delay in service.
Regards,
OUTsurance
Thank you for your feedback.
Mapula our client services manager has been unsuccessful in her attempts to reach you. Mapula has subsequently sent you a SMS and email notifying you of her attempts. Please respond to Mapula's email with a date and time that she may call you. Mapula will in turn call you to address your concerns regarding your premium.
We are sorry for the delay in service.
Regards,
OUTsurance