Poor cummunication and poor service from fitment supplier

<p>I recently register a claim last week for a windscreen repair. After waiting a week and after complaining pg class phoned me on the 31st of January 2017 to arrange the fitment. During this communication process nothing was discussed about an extra R350 for a mobile unit to come to my premises to execute the fitment of a new windscreen. I think this is highly unprofessional. I will not pay for this service extra taking into account that I pay insurance every month and need to pay an excess. Also there is only one pg glass that is nearby and it is in Boksburg. Fortunately I have visted them before and the area is a high crime risk. Please could you arrange National Auto Glass in Germiston to do the fitment for me?</p>