PD
PATHMA D
1 reviews | Active since Mar 2021
18 Oct 2021, 10:29
POOR COMMUNICATION
Hi, I requested for a quotation HOC in July 2021, I sent an email on the 5th August requesting to hold on until I confirm with my father. My account account was debited on 8th October without my permission. On the 13th October I requested for a refund. To date I received no refund. The funds that was available in my bank account was for my life policy. This transaction has caused a negative reflection on my life policy.
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OUTsurance's replyOfficial
25 Oct 2021, 15:13Hello Pathma D
Following our private reply to you, we hereby confirm the call was audited and you did indeed accept cover.
We however cancelled the policy now and refunded you the premium you paid.
We have made several attempts to contact you and provide you with the final feedback, but have not been successful.
Thank you for allowing us the opportunity to have provided you with proper feedback.
Regards
OUTsurance
Following our private reply to you, we hereby confirm the call was audited and you did indeed accept cover.
We however cancelled the policy now and refunded you the premium you paid.
We have made several attempts to contact you and provide you with the final feedback, but have not been successful.
Thank you for allowing us the opportunity to have provided you with proper feedback.
Regards
OUTsurance
OUTsurance's reply25 Oct 2021, 15:13
Official
Hello Pathma D
Following our private reply to you, we hereby confirm the call was audited and you did indeed accept cover.
We however cancelled the policy now and refunded you the premium you paid.
We have made several attempts to contact you and provide you with the final feedback, but have not been successful.
Thank you for allowing us the opportunity to have provided you with proper feedback.
Regards
OUTsurance
Following our private reply to you, we hereby confirm the call was audited and you did indeed accept cover.
We however cancelled the policy now and refunded you the premium you paid.
We have made several attempts to contact you and provide you with the final feedback, but have not been successful.
Thank you for allowing us the opportunity to have provided you with proper feedback.
Regards
OUTsurance