JA
JEFFERSON A
1 reviews | Active since Dec 2014
28 Jan 2023, 11:48
POOR COMMUICATION SKILLS
OUTsurance policy OT***7 -OUTSURANCE USED TO BE GOOD IN THERE SERVICE -PROFESSIONLISM ,PRICE ,AFFORDABILITY ,WORLD CLASS SERVICE -NOW WE RECEIVING SERVICE FROM THEM LIKE OUR GOVERNEMENT -NO SERVICE AT ALL -WE QUERY ON OUR POLICY OT***7 THERE WAS AN DEDUCTION MADE OF R317.00 ,UP UNTILL NOW NOW ANSWER WHY WAS THIS DEDUCTION MADE FROM MY ACCOUNT -OUTsurance policy OT***7 -THEY RATHER SEND ME ON MY MOBILE -POICY STATUS STAY THE SAME .MY SON WAS WITH THEM FOR YEARS -HE CANCELLED HIS POLICY INSURANCE WITH THME FOR THE SAME REASONS ABOVE .WE WILL SEE HOW LONG I BE WITH THIS POLICY HOLDER OT***7
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OUTsurance's replyOfficial
02 Feb 2023, 14:51Good day Jefferson,
Your review was most concerning. After responding privately, we escalated the matter for urgent attention.
Dumi our client services manager has been unsuccessful in his attempts to reach you. He subsequently sent you an email. Please respond to Dumi's email with a date and time that is convenient for you. Dumi will in turn call you to address your concerns.
Please be advised, the refund has been processed and you will receive the funds within 48 hours.
Please accept our sincere apologies for the inconvenience caused.
Regards,
OUTsurance
Your review was most concerning. After responding privately, we escalated the matter for urgent attention.
Dumi our client services manager has been unsuccessful in his attempts to reach you. He subsequently sent you an email. Please respond to Dumi's email with a date and time that is convenient for you. Dumi will in turn call you to address your concerns.
Please be advised, the refund has been processed and you will receive the funds within 48 hours.
Please accept our sincere apologies for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply02 Feb 2023, 14:51
Official
Good day Jefferson,
Your review was most concerning. After responding privately, we escalated the matter for urgent attention.
Dumi our client services manager has been unsuccessful in his attempts to reach you. He subsequently sent you an email. Please respond to Dumi's email with a date and time that is convenient for you. Dumi will in turn call you to address your concerns.
Please be advised, the refund has been processed and you will receive the funds within 48 hours.
Please accept our sincere apologies for the inconvenience caused.
Regards,
OUTsurance
Your review was most concerning. After responding privately, we escalated the matter for urgent attention.
Dumi our client services manager has been unsuccessful in his attempts to reach you. He subsequently sent you an email. Please respond to Dumi's email with a date and time that is convenient for you. Dumi will in turn call you to address your concerns.
Please be advised, the refund has been processed and you will receive the funds within 48 hours.
Please accept our sincere apologies for the inconvenience caused.
Regards,
OUTsurance