Poor client service from OutSurance

I just had the most horrific experience with OutSurance and I cannot recommend them for building insurance. I lodged a claim on 20 June 2022 and after having to get my plumber to revise the quote, they now tell me 3 weeks later that my claim is maintenance and not covered. This after they sent out a second plumber to verify the work my plumber was doing. I lodged a complaint with OutSurance and that did not help at all to get the matter resolved. I will be lodging a dispute, but highly dissatisfied with their processes and how they treat their customers. I do not recommend them and caution anyone against taking out a policy with them. I'll be sure to look for an alternative provider - this is highly unacceptable and pointless to have an insurance policy that is not worth the paper it is typed on.