VS
Vanessa S
1 reviews | Active since Feb 2018
13 Apr 2022, 14:31
Poor Claim satisfaction
Very bad experience...unhelpful ...consultants donot follow up or relay messages - been a client for almost 15years - Time to move. They rush to wrap up claims at the detriment of the client - very sad how the service has deteriorated. Team Leaders also cant assist.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
13 Apr 2022, 17:09Good afternoon Vanessa,
Your feedback is disappointing to read and we are truly sorry that our service let you down.
We value you as a client and would hate to lose you.
Our claims manager is looking into the matter and will provide you with feedback.
Regards,
OUTsurance
Your feedback is disappointing to read and we are truly sorry that our service let you down.
We value you as a client and would hate to lose you.
Our claims manager is looking into the matter and will provide you with feedback.
Regards,
OUTsurance
Best regards,
OUTsurance's reply13 Apr 2022, 17:09
Official
Good afternoon Vanessa,
Your feedback is disappointing to read and we are truly sorry that our service let you down.
We value you as a client and would hate to lose you.
Our claims manager is looking into the matter and will provide you with feedback.
Regards,
OUTsurance
Your feedback is disappointing to read and we are truly sorry that our service let you down.
We value you as a client and would hate to lose you.
Our claims manager is looking into the matter and will provide you with feedback.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
20 Apr 2022, 14:55Good afternoon Vanessa,
Further to our private reply, we can confirm that Martika has been in contact with you.
She has assisted in settling and paying the claim to you and has suggested that the rates offered by your private service provider be negotiated.
The service transgressions mentioned have been addressed and dealt with the advisor internally.
We apologise again for the poor service.
Regards,
OUTsurance
Further to our private reply, we can confirm that Martika has been in contact with you.
She has assisted in settling and paying the claim to you and has suggested that the rates offered by your private service provider be negotiated.
The service transgressions mentioned have been addressed and dealt with the advisor internally.
We apologise again for the poor service.
Regards,
OUTsurance
Best regards,
OUTsurance's reply20 Apr 2022, 14:55
Official
Good afternoon Vanessa,
Further to our private reply, we can confirm that Martika has been in contact with you.
She has assisted in settling and paying the claim to you and has suggested that the rates offered by your private service provider be negotiated.
The service transgressions mentioned have been addressed and dealt with the advisor internally.
We apologise again for the poor service.
Regards,
OUTsurance
Further to our private reply, we can confirm that Martika has been in contact with you.
She has assisted in settling and paying the claim to you and has suggested that the rates offered by your private service provider be negotiated.
The service transgressions mentioned have been addressed and dealt with the advisor internally.
We apologise again for the poor service.
Regards,
OUTsurance
Best regards,