SB
Sandesh B
1 reviews | Active since Oct 2021
27 May 2024, 13:08
Poor Claim Resolution -
Poor Claims Management.Ssubmitted a Pet Insurance claim last Wednesday (22 May 2024) and this is still to be finalised. Claim ***. Absolutely frustrating trying to get a resolution, even though I have tried to facilitate a solution with the service provider. Please can this be resolved as this is going nowhere from what I can see.
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
27 May 2024, 13:42Good day Sandesh,
We acknowledge receipt of your review. We have escalated this to a claims manager.
We do apologise for the delay.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated this to a claims manager.
We do apologise for the delay.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply27 May 2024, 13:42
Official
Good day Sandesh,
We acknowledge receipt of your review. We have escalated this to a claims manager.
We do apologise for the delay.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated this to a claims manager.
We do apologise for the delay.
Regards,
The OUTsurance Team
Best regards,
SB
Sandesh B's updateReviewer Update
27 May 2024, 13:50Thank You
SB
Sandesh B's update27 May 2024, 13:50
Reviewer Update
Thank You
OUTsurance's replyOfficial
31 May 2024, 16:15Good day Sandesh,
Thank you for giving us the opportunity to look into the matter.
Nunu our claims manager contacted you to get the claim finalised. Nunu discussed the settlement with you.
Once again, apologies for the delay.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to look into the matter.
Nunu our claims manager contacted you to get the claim finalised. Nunu discussed the settlement with you.
Once again, apologies for the delay.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply31 May 2024, 16:15
Official
Good day Sandesh,
Thank you for giving us the opportunity to look into the matter.
Nunu our claims manager contacted you to get the claim finalised. Nunu discussed the settlement with you.
Once again, apologies for the delay.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to look into the matter.
Nunu our claims manager contacted you to get the claim finalised. Nunu discussed the settlement with you.
Once again, apologies for the delay.
Regards,
The OUTsurance Team
Best regards,