1 reviews | Active since Apr 2017
Poor claim Performance from Outsurance
<p>I had an accident on the 13 Feb 2017, and put in a claim for the accident.</p> <p>My vehicle is still not completely repaired, as the wing mirror that was damaged in the acccident is still not repaired/replaced. This is pathetic service from Outsurance. The panelbeater that was selected did not do any Quality Assurance when releasing the vehicle. I was told to take my vehicle in to hatfield Audi for an assessment, still no report or feedback from anyone. </p> <p> </p>
It is most unfortunate to see how long it has taken us to ensure your vehicle is fully repaired!
Our claims manager, Zandi investigated the reason for the delay and assisted with proper feedback.
You confirmed you collected your vehicle this afternoon, sadly so belatedly and we thank you for accepting our apologies for the inconvenience.
Regards
Dinky
It is most unfortunate to see how long it has taken us to ensure your vehicle is fully repaired!
Our claims manager, Zandi investigated the reason for the delay and assisted with proper feedback.
You confirmed you collected your vehicle this afternoon, sadly so belatedly and we thank you for accepting our apologies for the inconvenience.
Regards
Dinky