CG
Cindy G
1 reviews | Active since Jul 2011
18 Nov 2025, 09:34
Poor Call Centre Manager
I recently enquired about Pet Insurance through OUTsurance. I dealt with Erin who was lovely and patient and answered all my questions but when I would not sign up on the spot she referred me to her manager who was rude, condescending, pushy and actually gave me false information about other Pet Insurance providers. Not only did I find a better price but the service elsewhere was a lot less arrogant.
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
18 Nov 2025, 09:57Good day Cindy,
We acknowledge receipt of your review. Your review is concerning, and we have escalated the matter.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. Your review is concerning, and we have escalated the matter.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply18 Nov 2025, 09:57
Official
Good day Cindy,
We acknowledge receipt of your review. Your review is concerning, and we have escalated the matter.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. Your review is concerning, and we have escalated the matter.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
24 Nov 2025, 12:44Good day Cindy,
Thank you for bringing your concerns to our attention.
Our sales manager, Sharlene, contacted you to apologise for your experience and she addressed your concerns. It was never our intention to make you feel that way.
You were happy with Sharlene's call.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our sales manager, Sharlene, contacted you to apologise for your experience and she addressed your concerns. It was never our intention to make you feel that way.
You were happy with Sharlene's call.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply24 Nov 2025, 12:44
Official
Good day Cindy,
Thank you for bringing your concerns to our attention.
Our sales manager, Sharlene, contacted you to apologise for your experience and she addressed your concerns. It was never our intention to make you feel that way.
You were happy with Sharlene's call.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our sales manager, Sharlene, contacted you to apologise for your experience and she addressed your concerns. It was never our intention to make you feel that way.
You were happy with Sharlene's call.
Regards,
The OUTsurance Team
Best regards,