POOR and Terrible

Few days ago, I gave an excellent rating on claims with insurance. Unfortunately, my car repairs are done but there is a serious error from their service provider. The locking system is completely faulty and not functional my car only locks from outside and cannot work from inside. I called their service provider and was promised the car will only be fetched for repair only when the service clerk is at work. I am insured with the OUTsurance not service provider and think they should take accountability because this door lock pad is now not working. I am certain whatever fault is I don't have to be inconvenience in any way. Am really disappointed and worried why a door lock pad can stop functioning wherein only a bumper fender was worked on.