RB
Riaan B
1 reviews | Active since Jul 2017
29 Sept 2020, 11:40
Poor after service
Been a client for almost 7 years. Not once have they ever asked me to make payments etc... Payed for car hire every month. 1st accident claim. Been 1and half day still no rental car available. Transport is necessary hence the Rental option was taken with my insurance.
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OUTsurance's replyOfficial
01 Oct 2020, 11:40Good day Riaan,
Thanks for raising your concerns. We fully agree regarding the vital importance of having a rental vehicle on time.
It was most worrying to read your complaint and we immediately escalated the matter to our claims management team for assistance. We can confirm that you do have the rental vehicle now in your possession.
We do apologise for the delay and the inconvenience caused as a result thereof.
Regards,
OUTsurance
Thanks for raising your concerns. We fully agree regarding the vital importance of having a rental vehicle on time.
It was most worrying to read your complaint and we immediately escalated the matter to our claims management team for assistance. We can confirm that you do have the rental vehicle now in your possession.
We do apologise for the delay and the inconvenience caused as a result thereof.
Regards,
OUTsurance
OUTsurance's reply01 Oct 2020, 11:40
Official
Good day Riaan,
Thanks for raising your concerns. We fully agree regarding the vital importance of having a rental vehicle on time.
It was most worrying to read your complaint and we immediately escalated the matter to our claims management team for assistance. We can confirm that you do have the rental vehicle now in your possession.
We do apologise for the delay and the inconvenience caused as a result thereof.
Regards,
OUTsurance
Thanks for raising your concerns. We fully agree regarding the vital importance of having a rental vehicle on time.
It was most worrying to read your complaint and we immediately escalated the matter to our claims management team for assistance. We can confirm that you do have the rental vehicle now in your possession.
We do apologise for the delay and the inconvenience caused as a result thereof.
Regards,
OUTsurance