POOR ADMINISTRATION
I recently got my bond registered on the 31st August 2018,I updated my policy start day with Outsurance ,on the 11th Sept I was debited for the homeowners insurance and again on the 13th Sept,is this some kind of sick joke.I cannot be dealing with an unreliable company like this.I have not been treated fairly as a client and need this issue resolved asap and my refund processed.
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OUTsurance's replyOfficial
18 Sept 2018, 12:41Hello pfanie-makwarela
We are truly sorry about the premature debit.
Charmandri contacted you. The refund has been done and the correct amount debited on 13 September which represents cover from 31 August up to 30 September 2018.
Please feel free to contact us should you have any enquiries going forward.
Regards
Dinky
Best regards,
OUTsurance's reply18 Sept 2018, 12:41
Official
Hello pfanie-makwarela
We are truly sorry about the premature debit.
Charmandri contacted you. The refund has been done and the correct amount debited on 13 September which represents cover from 31 August up to 30 September 2018.
Please feel free to contact us should you have any enquiries going forward.
Regards
Dinky
Best regards,