Policy started and money taken without my consent

Other insurance companies will allow you to get a quote in 3 minutes. All you need to do is fill out the relevant details, and they'll tell you how much money your insurance will cost.

Outsurance, on the other hand, makes you fill out all your details and then only at the end will they tell you that they will call you later to give you your quote. During the call, you will be forced to listen to them ramble on for 40 minutes about all their benefits and how they're better than other insurance companies (spoiler: they are not). Only then will they tell you what your monthly cost will be (the cost isn't even low enough to justify using their services over other companies).

During this call, they asked what the bank account details were of the account I would be using to pay the monthly rate should I eventually choose outsurance and I foolishly gave the details to them. I told them I was still deciding and to call back later to hear my final decision.

I ended up choosing a different insurer and sent an email to the man I was on a call with SPECIFICALLY STATING THAT I WOULD NOT BE USING THEIR SERVICES. He then called me back, acknowledged the fact that I wasn't interested in using Outsurance, and put me through to another Outsurance broker.

This next broker then spent another hour asking me which insurers I was leaning towards and gave me all the Outsurance propaganda about why outsurance is better and his specific problems with each of the companies I listed (all of which I could not verify at the time of the call).

At no point in the call did I state that I had changed my mind and wanted to use outsurance. The broker then told me to call back if I needed anything else and ended the call. I did not call back because I was not interested.

The next day, guess what, money had been taken from my account by Outsurance and my policy had started all without my knowledge.

After calling customer service, I specifically requested that my money FIRST BE REFUNDED BEFORE cancelling my policy. Customer service told me that they'd have to listen to and read all communications I had with outsurance before being able to help me and that they would call back in 24 hours.

They never called back. However, when I later checked (3 business days after the call), my policy had been cancelled without my money having been refunded.