KJ
Kobus J
1 reviews | Active since Jan 2022
25 Jul 2022, 23:47
Policy no OT ***9 cancellation date 24/06/2022
Very bad customer service still waiting for deducted payment to be refunded,cancelled 24 june ,send my details to *** still nothing 1 month later quick to deduct Where is my refund,dont even want to know what will happen if you claim, wont ever return or recommend this big insurance company ever.Cancelled because premuims just whent up after 5 years no claim sad mr CEO.
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OUTsurance's replyOfficial
26 Jul 2022, 13:57Good afternoon Kobus,
Thanks for your feedback.
We are sorry to hear about the poor service you received from us.
Our retention manager Yolande has been in contact with you and informed you that she has released the refund. There was a hold on the refund due to system restrictions.
We apologise for any inconvenience caused.
Regards,
OUTsurance
Thanks for your feedback.
We are sorry to hear about the poor service you received from us.
Our retention manager Yolande has been in contact with you and informed you that she has released the refund. There was a hold on the refund due to system restrictions.
We apologise for any inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply26 Jul 2022, 13:57
Official
Good afternoon Kobus,
Thanks for your feedback.
We are sorry to hear about the poor service you received from us.
Our retention manager Yolande has been in contact with you and informed you that she has released the refund. There was a hold on the refund due to system restrictions.
We apologise for any inconvenience caused.
Regards,
OUTsurance
Thanks for your feedback.
We are sorry to hear about the poor service you received from us.
Our retention manager Yolande has been in contact with you and informed you that she has released the refund. There was a hold on the refund due to system restrictions.
We apologise for any inconvenience caused.
Regards,
OUTsurance