TM
Tsholofelo M
1 reviews | Active since Feb 2022
01 Mar 2022, 10:08
Policy declined after 5 weeks of logging
I am very disappointed with outsurance. I logged a claim on the 12th of February 2022 and the car was delivered at Randfontein panelbeaters on the 24th of February as per the panelbeaters instruction. Only yesterday I received an email from the panelbeaters informing me that the claim was rejected.
1. Delay caused by the insurer (5weeks) -The panel beater did not attend to what was claimed until I complained after 2 weeks 2. No communication unless I call 3. No report received from the insurer, just a massage confirming that the claim is declined. 4. I claimed for pothole/computer box and it is covered as per policy and the consultant I initially spoke to.
-Instead they worked on things I did not claim. 5. What am I insured for exactly as I also have a warranty cover.
I'm expected to pay for excess and my claim is declined as they decided to do other things on the car.
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
04 Mar 2022, 14:18Good afternoon Tsholofelo,
Further to our private reply on receipt of your complaint, we can confirm that our client liaison manager Lebo has been in contact with you.
He has provided you with feedback and has been updating you accordingly.
On receipt of the auto electrical report he will be able to provide you with his decision on the matter.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that our client liaison manager Lebo has been in contact with you.
He has provided you with feedback and has been updating you accordingly.
On receipt of the auto electrical report he will be able to provide you with his decision on the matter.
Regards,
OUTsurance
OUTsurance's reply04 Mar 2022, 14:18
Official
Good afternoon Tsholofelo,
Further to our private reply on receipt of your complaint, we can confirm that our client liaison manager Lebo has been in contact with you.
He has provided you with feedback and has been updating you accordingly.
On receipt of the auto electrical report he will be able to provide you with his decision on the matter.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that our client liaison manager Lebo has been in contact with you.
He has provided you with feedback and has been updating you accordingly.
On receipt of the auto electrical report he will be able to provide you with his decision on the matter.
Regards,
OUTsurance
TM
Tsholofelo M's updateReviewer Update
05 Mar 2022, 06:45Good day
Yes, Lebo has been in contact with me and I sent him all the correspondence between outsurance, the panelbeaters and myself for him to understand and see the frustration and expense I have enc through this entire process of my claim.
Thank you cause he's the first person from outsurance to keep on updating me with progress.g
Whatever the outcome, please outsurance don't force me to pay for the excess amount while my car is still not fixed/claim declined.
Regards
Tsholofelo Masilo
Yes, Lebo has been in contact with me and I sent him all the correspondence between outsurance, the panelbeaters and myself for him to understand and see the frustration and expense I have enc through this entire process of my claim.
Thank you cause he's the first person from outsurance to keep on updating me with progress.g
Whatever the outcome, please outsurance don't force me to pay for the excess amount while my car is still not fixed/claim declined.
Regards
Tsholofelo Masilo
TM
Tsholofelo M's update05 Mar 2022, 06:45
Reviewer Update
Good day
Yes, Lebo has been in contact with me and I sent him all the correspondence between outsurance, the panelbeaters and myself for him to understand and see the frustration and expense I have enc through this entire process of my claim.
Thank you cause he's the first person from outsurance to keep on updating me with progress.g
Whatever the outcome, please outsurance don't force me to pay for the excess amount while my car is still not fixed/claim declined.
Regards
Tsholofelo Masilo
Yes, Lebo has been in contact with me and I sent him all the correspondence between outsurance, the panelbeaters and myself for him to understand and see the frustration and expense I have enc through this entire process of my claim.
Thank you cause he's the first person from outsurance to keep on updating me with progress.g
Whatever the outcome, please outsurance don't force me to pay for the excess amount while my car is still not fixed/claim declined.
Regards
Tsholofelo Masilo
TM
Tsholofelo M's updateReviewer Update
14 Mar 2022, 08:44Good day
IF YOU EVER THINK OF OUTSURANCE! THINK AGAIN
Daviya from outsurance sent me an email on Friday, the very same person who failed to give me feedback before.
I've got nothing to say anymore, I will go get my car even though my claim is declined and outsurance forces me to pay excess of what I didn't mention on my claim. Not to mention that I could have payed far less for what ever they claim was damaged.
First and foremost, I mentioned that the car did not charge the battery so we used another one.(They telling me of an old batter )
Was aware of the airbag not working and I didn't mention it on my claim.
The mud is there because the car fell into a pothole and now they'r telling me about the mu and not clean or take it off. I honestly did not expect this.
Anyway, this is it for me and outsurance.
Regards
Tsholofelo Masilo
IF YOU EVER THINK OF OUTSURANCE! THINK AGAIN
Daviya from outsurance sent me an email on Friday, the very same person who failed to give me feedback before.
I've got nothing to say anymore, I will go get my car even though my claim is declined and outsurance forces me to pay excess of what I didn't mention on my claim. Not to mention that I could have payed far less for what ever they claim was damaged.
First and foremost, I mentioned that the car did not charge the battery so we used another one.(They telling me of an old batter )
Was aware of the airbag not working and I didn't mention it on my claim.
The mud is there because the car fell into a pothole and now they'r telling me about the mu and not clean or take it off. I honestly did not expect this.
Anyway, this is it for me and outsurance.
Regards
Tsholofelo Masilo
TM
Tsholofelo M's update14 Mar 2022, 08:44
Reviewer Update
Good day
IF YOU EVER THINK OF OUTSURANCE! THINK AGAIN
Daviya from outsurance sent me an email on Friday, the very same person who failed to give me feedback before.
I've got nothing to say anymore, I will go get my car even though my claim is declined and outsurance forces me to pay excess of what I didn't mention on my claim. Not to mention that I could have payed far less for what ever they claim was damaged.
First and foremost, I mentioned that the car did not charge the battery so we used another one.(They telling me of an old batter )
Was aware of the airbag not working and I didn't mention it on my claim.
The mud is there because the car fell into a pothole and now they'r telling me about the mu and not clean or take it off. I honestly did not expect this.
Anyway, this is it for me and outsurance.
Regards
Tsholofelo Masilo
IF YOU EVER THINK OF OUTSURANCE! THINK AGAIN
Daviya from outsurance sent me an email on Friday, the very same person who failed to give me feedback before.
I've got nothing to say anymore, I will go get my car even though my claim is declined and outsurance forces me to pay excess of what I didn't mention on my claim. Not to mention that I could have payed far less for what ever they claim was damaged.
First and foremost, I mentioned that the car did not charge the battery so we used another one.(They telling me of an old batter )
Was aware of the airbag not working and I didn't mention it on my claim.
The mud is there because the car fell into a pothole and now they'r telling me about the mu and not clean or take it off. I honestly did not expect this.
Anyway, this is it for me and outsurance.
Regards
Tsholofelo Masilo