TD
Thandi D
1 reviews | Active since Oct 2025
14 Oct 2025, 18:28
Policy claim hasn't been paid after days of claim.
I'm extremely disappointed with the service I've received from Outsurance after making a claim. It's been days since the assessment, and I've heard nothing. No updates, no calls, no payment. Zero communication. I was told someone would follow up, but silence.
If you're considering Outsurance, be prepared for delays and frustration. I've fulfilled my end of the deal, participating in assessments and providing necessary documentation. It's unacceptable to leave policyholders in the dark.
*Claim Status:* Pending for days *Communication:* Non-existent *Assessment:* Done, but no follow-up *Payment:* Not received
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Replies (1)0
Replies (1)OUTsurance's replyOfficial
16 Oct 2025, 12:59Good day Thandi,
The lack of feedback is unacceptable. We don't blame you for sharing your experience.
Further to our private response to you, Victor, our claims manager, contacted you to get the claim finalised. We can confirm that payment has been processed. We will address the lapse in service accordingly.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
The lack of feedback is unacceptable. We don't blame you for sharing your experience.
Further to our private response to you, Victor, our claims manager, contacted you to get the claim finalised. We can confirm that payment has been processed. We will address the lapse in service accordingly.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
OUTsurance's reply16 Oct 2025, 12:59
Official
Good day Thandi,
The lack of feedback is unacceptable. We don't blame you for sharing your experience.
Further to our private response to you, Victor, our claims manager, contacted you to get the claim finalised. We can confirm that payment has been processed. We will address the lapse in service accordingly.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
The lack of feedback is unacceptable. We don't blame you for sharing your experience.
Further to our private response to you, Victor, our claims manager, contacted you to get the claim finalised. We can confirm that payment has been processed. We will address the lapse in service accordingly.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
