Policy cancelled without calling a client

I have been with outsurance for over 10yrs had more than one car insured with them. My premium has moved from R1492 in February to R1747. I send through a request for a re-rate on the 05 April 2025. on the 08 April 2025 i received a call from Joy who wanted to help but when he changed my address to the new address the premium went to R1870. This sounded ridiculous as i wanted to reduce the insurance. He then called a supervisor whose i forgot. He came spent 30 minutes trying to convince me not to cancel and he will make it better. He first promised to take it back to R1492 and then to R1700 with a higher excess. Funniest thing is he had the guts to tell me i have been with them 10yrs which amount to R250 000 worth of premium payments and i have never claimed but he cannot help me reduce the premium. As work was busy we both agreed he consult management and come back to me at 5pm. Lo be hold no call at 5pm this morning i get a letter and msg saying my insurance has been cancelled. While there is an out bonus in October. So i have never seen such an appalling service. What OUTsurance is saying to me is thank you for giving us R250000 you can now foetsek we do not need you anymore.