Policy cancelled then converted to 3rd party

January 2015 i was in an accident and was impressed by the speedy response received from Outsurance. The problem started month end of January 2015 when my account was debited after i was told my policy was cancelled after my claim was finalised on 21 January 2015. I requested a client service call back to understand why they debited my account. I was then informed by a senior advisor that my policy was now a third party insurance which i knew nothing off. So he said he would investigate and refund me. Up until today no one has come back to me and shocking enough i was informed on Saturday the 21 Feb 2015 that my policy was cancelled on 15 February 2015 and yet no reason is given why it was cancelled on the 15th. To add to that my refund has been pushed to 17 March 2015 why i don't. The senior advisor i spoke to on Saturday couldn't even give me a reasonable answer how this could have happened. So i ask nicely can Outsurance please get on top of this matter because i can't wait for 17 March to receive my money and also sort out the issue y my policy was cancelled on the 15th whereas i was told the policy was cancelled once the claim was finalised.