Policy Cancellation Dilemma

I tried cancelling my policy and requested this through your website. In my message I requested that I be contacted via email, but I was then called and after asking politely (4 times) to cancel my policy the person on the other end kept giving me reasons not to leave and would not take no for an answer. Really frustrating as I do not have time to go back and forth with someone when I've made a decision.

I wanted to cancel my policy with Outsurance, I did not want to be convinced to stay. I kept from being impolite to the person, but if I have to ask you to cancel my account and then have a very difficult time doing that how is that good customer service?

I have received an SMS/Email now that my policy has been cancelled. After you tried to call my numerous times. I do not wish to speak to someone over the phone again and talk for 20 minutes plus...I do not have that time. Please confirm via email that both my life cover and car insurance (that was part of one policy) is now cancelled, please. You should have my email on record if not I will provide it.