AV
AJ V
1 reviews | Active since May 2020
05 May 2022, 12:48
Policy cancellation
My policy OT*** with Outsurance was cancelled on Thursday, 7 April 2022 9:50 AM by email, no response since, and still trying to deduct the increased premium from my account in May. No written response in this regard at all. My email is on record.
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OUTsurance's replyOfficial
10 May 2022, 14:07Good day Aj V,
Thanks for bringing this to our attention.
Our cancellation team has been unsuccessful in their attempts to contact you. SMSs were also sent notifying you of their attempts. Please note, we don't trace any email on record advising us to cancel. If you responded directly to an email from where our documentation is sent such as ***, we won't receive the email as this is an unmanned email address. For future reference you may use ***
Subsequent to your review, we can confirm that your policy was cancelled.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thanks for bringing this to our attention.
Our cancellation team has been unsuccessful in their attempts to contact you. SMSs were also sent notifying you of their attempts. Please note, we don't trace any email on record advising us to cancel. If you responded directly to an email from where our documentation is sent such as ***, we won't receive the email as this is an unmanned email address. For future reference you may use ***
Subsequent to your review, we can confirm that your policy was cancelled.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply10 May 2022, 14:07
Official
Good day Aj V,
Thanks for bringing this to our attention.
Our cancellation team has been unsuccessful in their attempts to contact you. SMSs were also sent notifying you of their attempts. Please note, we don't trace any email on record advising us to cancel. If you responded directly to an email from where our documentation is sent such as ***, we won't receive the email as this is an unmanned email address. For future reference you may use ***
Subsequent to your review, we can confirm that your policy was cancelled.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thanks for bringing this to our attention.
Our cancellation team has been unsuccessful in their attempts to contact you. SMSs were also sent notifying you of their attempts. Please note, we don't trace any email on record advising us to cancel. If you responded directly to an email from where our documentation is sent such as ***, we won't receive the email as this is an unmanned email address. For future reference you may use ***
Subsequent to your review, we can confirm that your policy was cancelled.
We do apologise for the inconvenience caused.
Regards,
OUTsurance