FN
Farouk N

1 reviews | Active since Mar 2017

22 Mar 2017, 11:12

Policy cancellation

<p>What an awful experience trying to cancel a life policy with Outsurance. Notice handed to them telephonically and via email at the beginning of the month, daily phone calls from specialist trying to convince you why they are the best insurance company???? What the hell - I'm the customer just respect me and do what I am requesting without harresment or continuing to deduct for a policy which I wish to discontinue. No consideration as to the cost to cancel the debit order with them i.e. telephone & email and then you must go to a branch of your bankers to reverse the dedcution which should never have taken place.</p>

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Replies (1)
OUTsurance
OUTsurance's reply24 Mar 2017, 14:32
Official

Hi Farouk,

Thank you for bringing this matter to our attention. Christo our client care manager contacted you to discuss what had transpired. He mentioned to you that the advisor spoke to you regarding the policy and set a follow up but failed to contact you and then we debited your account. The policy has been cancelled, refunds processed and no further debits will be taken from your account. We apologize for the inconvenience caused.

Regards, Kelvin