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NK
Ndumiso K

1 reviews | Active since Aug 2013

14 Aug 2018, 10:29

policy cancellation

I have been trying to cancel my policy since 08/08/2018 but I was transferred from one person to the next with no luck. I also tried via email and messaging their twitter handle and it wasn’t resolved. All i get is sms' that say "OUTSURANCE Dear Client, we have been unable to reach you. your cover with us remains active. please call us on ***should you wish to make any change s. Regards OUTsurance"

0
Replies (3)
OUTsurance
OUTsurance's reply14 Aug 2018, 12:27
Official

Good day ndumik,

Thank you for bringing this matter to our attention.

We have tried calling you to get this resolved but we were unsuccessful in our attempts. Concerned to see that your request was not attended to. We can confirm that your policy has been cancelled with immediate effect. We have sent you confirmation of cancellation via email.

We do apologise for the inconvenience caused.

Thank you,

Kelvin

Best regards,

NK
Ndumiso K's update14 Aug 2018, 13:13
Reviewer Update
Good day Kelvin, Let me thank you for finally attending to my request. I'm disappointed that I had to come via hellopeter in order for you to take my cancellation. this is something that could have been done on the 08/08/2018 when i first called. I don't know which number you tried to call me on because the one i use is always on and i don't even have a missed call. i even gave my office number and i never received a call. I resorted to twitter where I sent a direct message(10/08/2018) but still...
OUTsurance
OUTsurance's reply16 Aug 2018, 14:02
Official

Good day Ndumiso,

Yes we agree with you. This matter could have been handled a lot better.

It is feedback like this that we will use to improve the way we do business.

Thank you

Best regards,