AM
Althea M
1 reviews | Active since Jan 2012
17 Jun 2025, 15:31
Policy Cancelation Request - Mission Imposable
Policy Cancelation Request - Calls have been made, emails sent, escalation emails sent to cancel a policy before the next debit goes off again - but here I am spending another afternoon following up. My dad who is dealing with stage 4 cancer, has been trying to sort this out since May. You can appreciate that he does not have time and energy to be following up.
Please cancel ***. You have all documentation, call recordings, copies of documents
Helpful (0)
Replies (1)0
Replies (1)OUTsurance's replyOfficial
17 Jun 2025, 16:07Good day Althea,
We are sorry to hear about your father's condition.
We can confirm that your father's policy has been cancelled as requested. We have requested our client services manager to look into the lapse in service and provide you with feedback.
Apologies for the frustrating experience.
Regards,
The OUTsurance Team
We are sorry to hear about your father's condition.
We can confirm that your father's policy has been cancelled as requested. We have requested our client services manager to look into the lapse in service and provide you with feedback.
Apologies for the frustrating experience.
Regards,
The OUTsurance Team
OUTsurance's reply17 Jun 2025, 16:07
Official
Good day Althea,
We are sorry to hear about your father's condition.
We can confirm that your father's policy has been cancelled as requested. We have requested our client services manager to look into the lapse in service and provide you with feedback.
Apologies for the frustrating experience.
Regards,
The OUTsurance Team
We are sorry to hear about your father's condition.
We can confirm that your father's policy has been cancelled as requested. We have requested our client services manager to look into the lapse in service and provide you with feedback.
Apologies for the frustrating experience.
Regards,
The OUTsurance Team
