LS
Liz S
1 reviews | Active since Nov 2021
28 Dec 2021, 09:37
Policy cancelation
I took a policy with outsurance 2 months ago. My current insurance gave me a better offer. I called outsurance to cancel the policy. The lady who helped me said it was fine as I couldn't get hold of Carl Mubarak who was helping me. Last month they deducted and I've been trying to get hold of them, no answer. I've sent emails, but it's still quiet I am furious with them
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OUTsurance's replyOfficial
29 Dec 2021, 11:49Hello Liz Mkiva S
Thank you for bringing the matter to our attention.
You have our sincere apologies for the inconvenience and frustration you experienced.
If you rep**** to correspondence we sent you previously, we would not have received same, as these are routed to an unmonitored mailbox and an automated response would have been sent to you. We could unfortunately also not trace the call you made after having accepted cover with us.
Our client care manager contacted and assisted you with the cancellation and refund.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
You have our sincere apologies for the inconvenience and frustration you experienced.
If you rep**** to correspondence we sent you previously, we would not have received same, as these are routed to an unmonitored mailbox and an automated response would have been sent to you. We could unfortunately also not trace the call you made after having accepted cover with us.
Our client care manager contacted and assisted you with the cancellation and refund.
Regards
OUTsurance
OUTsurance's reply29 Dec 2021, 11:49
Official
Hello Liz Mkiva S
Thank you for bringing the matter to our attention.
You have our sincere apologies for the inconvenience and frustration you experienced.
If you rep**** to correspondence we sent you previously, we would not have received same, as these are routed to an unmonitored mailbox and an automated response would have been sent to you. We could unfortunately also not trace the call you made after having accepted cover with us.
Our client care manager contacted and assisted you with the cancellation and refund.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
You have our sincere apologies for the inconvenience and frustration you experienced.
If you rep**** to correspondence we sent you previously, we would not have received same, as these are routed to an unmonitored mailbox and an automated response would have been sent to you. We could unfortunately also not trace the call you made after having accepted cover with us.
Our client care manager contacted and assisted you with the cancellation and refund.
Regards
OUTsurance