Policy Cancelation

Item: OUTsurance
Rating: 1
Author: Anton Van der Bijl

Policy cancelation

I had Outsurance coverage for a few years, which I decided to cancel two weeks ago due to the fact that I got a much better rate at another company. Whilst I cancelled my policy with one of their call centre agents on approximately the 10th of January 2018 effective the 14th of January 2018, my debit order was deducted on the 15th of January 2018. When I asked for a refund, the call centre agent very rudely stated that I never cancelled the policy.

I would advise anyone still with Outsurance to cancel their policy. Shocking client service, and more comprehensive cover for less money out there!

Helpful (0)

Replies (2)

OUTsurance's replyOfficial

19 Jan 2018, 13:45

Hello Antonvdbijl

Thank you for your feedback and apologies for our belated response.

It was since discovered you had 2 policies with us, which caused the confusion. Yolandi contacted and assisted you and cancelling the 2nd policy. She also arranged for the refund.

Regards

Dinky

Best regards,

OUTsurance's reply19 Jan 2018, 13:45

Official

Hello Antonvdbijl

Thank you for your feedback and apologies for our belated response.

It was since discovered you had 2 policies with us, which caused the confusion. Yolandi contacted and assisted you and cancelling the 2nd policy. She also arranged for the refund.

Regards

Dinky

Best regards,

AVdB

Anton Van der Bijl's updateReviewer Update

19 Jan 2018, 13:51

Hi Dinky. Yes, I have received a phone call from Yolandi, who have assisted me superbly. I will gladly change my review as soon as the refund has been received. Many thanks to Yolandi. Regards

AVdB

Anton Van der Bijl's update19 Jan 2018, 13:51

Reviewer Update

Hi Dinky. Yes, I have received a phone call from Yolandi, who have assisted me superbly. I will gladly change my review as soon as the refund has been received. Many thanks to Yolandi. Regards