Policy activated with no approval

Mid March I called OUTsurance for a quote on a Haval H2 which I was planning on purchasing. However , I needed to confirm and compare insurance quoted before actually buying the car . The advisor assured me that the quote will not be processed without me providing further info on the vehicle and also confirming if the vehicle is in my possession . We then agreed that she would call me on March 23rd to confirm the above. No call was received and I was comfortable as I had not purchased the vehicle as well .Fast forward April 5th , a deduction OUTSURANCE OT***2 677.90- 04/05 was taken from my account. I assumed it was a shortfall for my current insurance installment . On the 19th April I checked my OTP and to my disbelief I came across cover for a car which is not even in my possession which will be deducted from my account . A policy for an Haval which I have not even confirmed was loaded and ready to be debited . I informed the service consultant of the error and asked for my account to be rectified and only debit the installment of R2,999.47 which is my agreed amount . Lo and behold my account was debited for OUTSURANCE OT***2 4,289.04- on April 22nd .To this date no one has contacted me or advised of the amounts to be refunded due to an incorrect policy being loaded . Kindly refund my money by COB today as this is truly unacceptable . How can a policy be activated without the consent of the customer . This is day light ******* .