PLEASE TRAIN YOUR STAFF

I am so disappointed with the way in which a call agent handled a conversation. I cancelled my insurance due to inheriting a car from my mom who passed away in Oct. Spoke to Outsurance on 15 Nov and they were far from interested in beating a quote i got from dial direct and basically said "ok bye". This after being given the whole speech of being a loyal customer and they will give me a "great deal". Why would i pay R565 when I can pay R525? That was that and they said goodbye.

Fast forward to 21 Nov and I receive a call from them saying that paying R60 more from them is not that big of a deal. Really, are they covering my bills? So we jumped from them initially telling me they would quote me R567 on 15th Nov all the way to R585!! I told the agent SEVERAL times that my mother has just died and Im not going to argue over insurance premiums. It got the point where the agent continued to attack me with sales talk to the point in which I ended up in tears and put the phone down.

Outsurance hides behinde their sales tactics of being friendly and customer orientated but at the end of the day they are just a company making money. Please TRAIN your staff in dealing with sensitive matters and if you claim to be the best then ACT like it.

I will rather let all my ''no claims bonus'" fall away than do business with this company again. Im disgusted.

If it's not a big deal for me to pay more to remain a loyal customer then it shouldnt be a big deal to decrease the premiums to match my quote from dial direct.

Can only imagine how they deal with customers who claim life insurance after losing a loved one. I shudder to think.

Goodbye Outsurance. NEVER AGAIN EVEN IF ITS FREE!