Please credit me back the amount due to me

I am extremely annoyed with Outsurance at this moment after 3.5 years of being with you. I cancelled my policy with you on the 9th of January 2015 and i was told i was going to be credited the amount due to me, and the person who was assisting me did not say when, I waited and waited, no credit. <br> <br> I then called outsurance on the 21st because I believed i was going to be credited on the 20th or the 15th, and I was told the lady who assisted me should have told me I am only going to be credited on the 6th of February(no reason given why i must wait the whoooole month to be credited) and then was asked to send the banking statement for my last payment to outsurance and i should be credited within 2days. I am still waiting for my credit. <br> <br> Can Outsurance please advise me, what is it that i am waiting for? why am I the one now who has to make a an effort to be credited what is due to me and why are you unable to credit me immediately after cancellation or at-least the 15nth as for debit orders in areas, may I please be credited and NO I am not going to wait until the 6th