PLEASE CANCEL FUNERAL POLICY AS REQUESTED

I am paying for a funeral policy for my cousin, he is the policy holder and when I tried to cancel I was told they need to speak to him. I provided them with his number and he did confirm they called him and he did tell them he wants to cancel. It's been a nightmare to get them to cancel as both myself and my cousin are frustrated as they are forcing him to stay on and he cannot pay for himself and I can no longer pay for him. I just need this policy cancelled as I have called your call center 3 times asking you to cancel this policy because my cousin did confirm he wants to cancel. I know how persuasive the agents can be in the cancellation department as I also struggled to cancel my own policy on 30 July 2022.