KM
Khotso M
1 reviews | Active since Sept 2023
15 Nov 2023, 16:19
Please avoid out and about cover for your sanity
I’ve had a policy for contents and out and about I never missed a payment or made a claim during my time with the company, till my phone and watch was ******, at that time I’m paying close to R1000 in premiums? ,I was given the runaround FOR WEEKS trying to get a new phone since I couldn’t Uber or leave my complex, I eventually gave up and tried to cancel my policy, which was another mission on its own I was repeatedly hung up on, and when I finally managed to cancel the policy and ask for a refund I now have to go back to fight them to get my money back…this has been such an infuriating experience
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Replies (2)
OUTsurance's replyOfficial
15 Nov 2023, 16:48Good afternoon Khotso,
We are sorry to hear about your disappointing experience which led to you cancelling your policy.
The refund has been processed and will reflect in your account soon.
Regards,
The OUTsurance Team
We are sorry to hear about your disappointing experience which led to you cancelling your policy.
The refund has been processed and will reflect in your account soon.
Regards,
The OUTsurance Team
OUTsurance's reply15 Nov 2023, 16:48
Official
Good afternoon Khotso,
We are sorry to hear about your disappointing experience which led to you cancelling your policy.
The refund has been processed and will reflect in your account soon.
Regards,
The OUTsurance Team
We are sorry to hear about your disappointing experience which led to you cancelling your policy.
The refund has been processed and will reflect in your account soon.
Regards,
The OUTsurance Team
KM
Khotso M's updateReviewer Update
15 Nov 2023, 22:02That’s not true, I checked my bank all day, I’m still without a phone and I stated that I would like to use those funds to get a new phone since I’m not being paid out and clearly I’m begging for my refund as well same way I had to beg for my claim to be paid out same way I had to beg for my policy to be cancelled
KM
Khotso M's update15 Nov 2023, 22:02
Reviewer Update
That’s not true, I checked my bank all day, I’m still without a phone and I stated that I would like to use those funds to get a new phone since I’m not being paid out and clearly I’m begging for my refund as well same way I had to beg for my claim to be paid out same way I had to beg for my policy to be cancelled