Pleasantly surprised by the seamless and non-frustrating process of getting exactly what we were looking for from a call centre operator (Juan)

Pleasantly surprised by the seamless and non-frustrating process of getting exactly what we were looking for from a call centre operator (Juan). In the event of having to hold, I was fully informed of why this was happening and was not cut off. Was transferred between departments and here is the best part - the next person (Marsha) already knew what it was about, she had our profile in front of her and there was no need to repeat the request over and over again. Well done Outsurance, this is how a call centre should operate.